FAQ
🐾 Order & Shipping
How long does shipping take?
Your order will be prepared with great care – especially for personalized products, processing may take 1-3 business days.
Delivery within Germany usually takes 5-11 working days , while deliveries to other European countries take approximately 5-15 working days .
Please note: No deliveries are made on Sundays and public holidays.
How much are the shipping costs?
We charge €2.99 shipping within Germany. Shipping is free for orders over €50 .
Do you also ship abroad?
Yes, we deliver not only within Germany, but also to the EU and Switzerland.
How can I track my order?
As soon as your package is on its way, you will receive an email from us with a tracking link.
💳 Payment
What payment methods do you offer?
You can pay with us safely and conveniently – choose from:
- Shopify Payments (credit card, Klarna, Sofortüberweisung, etc.)
- PayPal Express Checkout
Is my payment secure?
Yes, absolutely! Your data is transmitted encrypted. We rely on secure payment partners and GDPR-compliant technology.
🔁 Returns & Complaints
Can I return my order?
Yes, you have a 14-day right of withdrawal . However, personalized products are non-returnable. You can find more information in our cancellation policy .
What should I do if a product arrives damaged?
In this case, please send us a photo of the damaged product within 7 days to kontakt@ivyshundeshop.de . We will find a solution as quickly as possible.
📩 Contact
How can I reach you?
If you have any questions or concerns, please send us an email to kontakt@ivyshundeshop.de – we will get back to you as soon as possible!