Shipment
Shipping information at Ivy's Dog Shop
Your order will be packaged with love and care – we want you and your four-legged friend to be completely happy!
To offer you fair prices, exceptional products, and a diverse selection, we work with international partners. Shipping is handled directly by our carefully selected manufacturers—this saves us storage and transportation costs and allows us to pass this advantage on to you.
Shipping process & delivery times
- Processing time: 1–3 business days (quality control & packaging)
- Shipping time Germany, Austria & Switzerland: 5–8 working days (depending on availability and demand for the item)
- Shipping time Europe: approx. 5–12 working days
Note: In rare exceptional cases (e.g., high demand, customs checks, or promotions like Black Friday), delivery may be delayed. No deliveries are made on Sundays and public holidays. For deliveries to non-EU countries, additional customs duties, taxes, or fees may apply. These costs are beyond our control and are the responsibility of the buyer.
Shipping costs
- Within Germany & Europe (incl. Switzerland): 2.99 €
- Free shipping for orders over 50 €
- Deliveries to countries outside the EU are possible on request
Shipment tracking
Once your order has been shipped, you'll receive an email with your personal tracking number. This allows you to conveniently track your package online at any time.
Questions about shipping?
Our customer service is always there for you! Feel free to contact us with any questions about your order or shipping:
📧 kontakt@ivyshundeshop.de
Legal notice
By purchasing you agree to our Right of withdrawal and our General Terms and Conditions (GTC) .
For deliveries to non-EU countries, additional customs duties, taxes or fees may apply in rare exceptional cases.